Customer service native speakers multilingual

29-11-2022 Referentie: 3c9f88cd-f9c7-4e59-9f13-284e2c8e498e
Regio Oostrum
Werkuren 40 uur
Provincie Limburg
Vakgebied Commercieel
Opleidingsniveau HBO
Dienstverband Fulltime

If working on optimal customer satisfaction in an international environment appeals to you, then we are looking for you! For the Customer Service department in Oostrum (near Venray) of a large construction-related company, we are looking for a new colleague.

The job
As a Customer Service Representative you will be the first point of contact for the customer, process orders, actively follow up on complaints and collaborate with the sales organization to fulfill the customer’s need. Of course you will be part of a customer service team. You will be part of a customer service team with 20 customer co-workers for divers countries.

Offer
What do we have to offer?

  • A contract with our client, starting with a year contract;
  • A challenging job;
  • Working within an international environment;
  • Working within a multi-cultural organization;
  • Possibility to work hybride (office and home office).

Tasks and responsibilities

  • You take care of the daily incoming orders and calls and register all these contact moments in the CRM system;
  • You act on customer complaints and follow up actively and accurate with a problem solving mindset and connect with the customer on a resolution;
  • Serve as the primary contact for customers for product and sales information; liaise with various internal departments on stock and financial issues;
  • Actively call customers on overdue invoices and work on a solution to collect the overdues;
  • You will participate or lead improvement activities which will impact the customer and drive efficiency.

Requirements
Our ideal candidate:

  • MBO/HBO level (obtained through education or work experience);
  • 2-3 years of work experience in a similar role (preferably B2B experience);
  • Native speaker in one of these languages Spanish, French, Italian, English, German, Polish or Czech;
  • Living in the area of Venlo - Nijmegen - Helmond;
  • Strong problem solving and anticipation skills;
  • Well-organized and good at prioritizing tasks;
  • Excellent MS Office, Excel and Outlook skills and experience with ERP.

Where are you going to work
Our client has more than 50 years of experience in protecting cargo around the world. Worldwide, specialists use their expertise to work with customers to develop applications and provide them with advice and training, ensuring that their cargo arrives at its destination undamaged. The company has branches all over the world. This vacancy is for the Oostrum branch (near Venray) in the Netherlands.

Want to know more?
Intrigued? We’d love to hear from you. Please click “Solliciteer direct” to submit your resume! For more information, contact Anouk Hendriks / 06-11419226!



Vacature delen:

email print
Solliciteer direct
Solliciteer direct

Marieke Henke

Marieke Henke

06 21 90 13 37

Niet wat je zoekt?
Misschien is dit wat voor je



Wij maken op deze website gebruik van cookies om het gebruik van de website te vergemakkelijken, de prestaties en gebruikerservaring te verbeteren en we monitoren de technische werking van de website volledig anoniem. Om de relevantie van het aanbod op deze website en op websites van derden te verhogen vragen wij je toestemming door op akkoord te klikken. Klik op instellingen om aan te geven welke cookies je accepteert.

Lees ons privacy statement voor meer informatie.

Instellingen
Akkoord

Cookie instellingen

Wij maken op deze website gebruik van cookies om het gebruik van de website te vergemakkelijken, de prestaties en gebruikerservaring te verbeteren en we monitoren de technische werking van de website volledig anoniem. Om de relevantie van het aanbod op deze website en op websites van derden te verhogen vragen wij je toestemming door op akkoord te klikken. Klik op instellingen om aan te geven welke cookies je accepteert.

Lees ons privacy statement voor meer informatie.

Kies uw configuratie:
Standaard
Persoonlijk
We zorgen voor een veilig gebruik van onze website
De website werkt correct
We voorkomen dat je acties meerdere malen opnieuw moet uitvoeren
We monitoren de technische werking van de website volledig anoniem
We verzamelen informatie om de website te verbeteren op basis van prestaties
We verzamelen informatie om de relevantie en effectiviteit van campagnes te beoordelen
We passen de website aan met persoonlijke inhoud
We tonen relevante advertenties op andere websites
De website werkt zoals wij het bedoeld hebben
Standaard
Persoonlijk