Supervisor Service Support

22-10-2020 Referentie: cb0bf810-53c2-45fc-96bd-7c2512d182d2
Regio Kerkrade
Salarisindicatie € 4500 - 5500 per maand
Werkuren 40 uur
Provincie Limburg
Vakgebied Gezondheidszorg
Opleidingsniveau HBO
Dienstverband Fulltime

For one of our clients in Kerkrade, we are looking for a Supervisor Service Support. 


About the role

Supervise a team responsible for:  The planning of installations, Upgrades & preventive maintenance. Planning/sourcing of tooling including calibration. Final review of executed service work orders. This team is part of a rapidly growing global organization that is responsible to install Capital Equipment in hospitals and ensure support for the hospitals by providing Preventive maintenance, Upgrades and repair if required. Ensuring proper functioning of the equipment enables customer treatment by either the equipment itself or supporting the use of another medical device and ensures a smooth patient experience during treatment. This role requires a person with the capability to lead a team in a constant changing environment. There are many opportunities for growth and development in this part of the organization.

Your responsibilities include

  • Establish and support a work environment of continuous improvement that supports the Quality Policy, Quality System and the appropriate regulations for the area supported. Ensure employees are trained to do their work and their training is documented; 
  • Manage all aspects of the Service support team. Structure, staff and manage organizations for achievement of department and Service objectives;
  • Manage day to day operations and scheduling of personnel to meet customer needs; 
  • Enhance and ensure the existence of effective coaching for consistent improvement and development of employees. Provide personal development plans and performance reviews on a timely basis; 
  • Maximize employee satisfaction and retention; 
  • Develop action plans and follow through to impact change; 
  • Identify, recommend and support the implementation of various programs for the improvement of Service support processes; 
  • Continually evaluate, improve and implement changes to assure customer-centric departmental focus; 
  • Ensure that there are adequate staffing levels to meet predicted work order volumes; 
  • Interface with; external customers, sales, marketing, Field engineering managers, and international counterparts; 
  • Communicate effectively with internal/external customers to keep them informed of status of the process. 

 What we are looking for:

  • Education level: Bachelor (HBO); 
  • Experience in a service organization is an advantage; 
  • Experience with SAP / Service Cloud / Salesforce is an advantage; 
  • Good interpersonal and communication skills; 
  • Experience in Multicultural environment; 
  • Team player, proactive, hands on approach; 
  • Languages: Fluency in English essential, other European Languages an advantage.







Our client offers an international, multicultural work environment, where teamwork is encouraged and individual efforts are supported. It is a dynamic work environment in every sense of the word. Primary and secondary benefits are competitive.

If you need more information about this job opportunity, please contact 046-2077010. Do you want more information about us? Please feel free to look at www.flexibilitylimburg.nl









 



Vacature delen:

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Solliciteer direct
Solliciteer direct

Paul Bergs

Paul Bergs

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