Royal Mosa BV in Maastricht makes and sells wall and floor tiles. Successfully. On average more than 5 million square meters of tiles find their way to Europe, North America, the Middle East and Asia. Mosa is a leader in the tile world and has received various international design prizes such as the Red Dot Awards and the IF Awards. Mosa supplies high-quality ceramic floor tiles, wall tiles and façade elements. As a result of which the company is constantly pushing the limits of what is possible with ceramics, the products are always progressive and innovative. Mosa wants to significantly expand their position in the Netherlands and in export markets in the current years. A nice challenge for the approximately 600 people who work there.
At Mosa, employee development is paramount. Mosa therefore seeks contact with professionals who feel at home in a learning environment where their own development goes hand in hand with achieving the business objectives.
Due to the fact that we are expanding we are searching for a:
Customer Service Specialist (1 Fte)
Who is able to work flexible shifts, dedicated for our US clients!The reason why you are so good at what you do is because you want to provide a customer service that is second to none. You, too, think in terms of possibility and take joy in inspiring people. You don’t want to merely work for a brand but you want to be proud of that brand, live the brand. You are not afraid to talk to people, regardless of their background. You are resilient but considerate, always with an open mind. You are curious to know why people ask their questions they ask, translating these questions to possibilities and innovation. You thrive in a dynamic and diverse team.ActivitiesYou will manage the incoming leads and sales (identify, analyze and follow up).Would this be a sales opportunity or would this be a potential marketing option? You decide. You will have daily contact with account management , including the follow-up of projects. You are an active member of the account team(s) and together with your field sales colleagues you ensuring all customer needs are managed. You are actively working within the price framework and you ensure coordination between different parties, such as sales management and line management. Also, you organize or active participate in internal or external customer events, including providing customers with relevant (product) information and securing and logging relevant customer or project information in our CRM system.In a nutshell:
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