Field Service Engineer
29-08-2019 |
Referentie: 022710-A3 |
|
Regio |
Benelux |
Werkuren |
40 uur per week |
Opleidingsniveau |
WO |
Dienstverband |
Fulltime |
Provincie |
Antwerpen, Heel Nederland |
Vakgebied |
Commercieel, Overig, Techniek |
|
For one of our customers who is a leading global company dedicated to delivering innovative infection prevention products and services for patients, caregivers, and other healthcare providers which improve outcomes, enhance safety and help save lives. Our products include specialized medical device reprocessing systems for endoscopy and renal dialysis, advanced water purification equipment, sterilants, disinfectants and cleaners, sterility assurance monitoring products for hospitals and dental clinics, disposable infection control products primarily for dental and GI endoscopy markets, dialysate concentrates, hollow fiber membrane filtration and separation products. Additionally, we provide technical service for our products. Cantel medical is a leading provider of infection prevention products and services in the healthcare market, specializing in the following operating units:
We are looking for a Field Service Engineer with effective communication skills in both Dutch and English (verbal and written)
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Receives and performs customer service requests for installations, relocations, calibrations, preventive maintenance and basic repairs.
Ensures that the schedule meets the customers needs in the field as assigned.
Interface with customers via customers visit/telephone/email to provide quality product support
Provide applications/user/technical training
File product complaints according to procedure
Identify training needs and make recommendations
Execute Preventive Maintenance and Troubleshooting tasks and document accordingly
Document and update internal procedures
Maintains personal Field Service inventory of replacement parts. Returns defective material in a timely manner, and orders replacements in accordance with company policy.
Ensure a superior level of customer satisfaction with regard to after sales support
Assumes ownership of Problem Resolution process.
Perform other duties as assigned
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